FAQ

  • Is it safe for jewellery cleaning?

    Yes, we developed our Swiss Made GemPen with safe jewellery cleaning in mind. Our product does not contain any aggressive chemicals or abrasives to reduce our ecological footprint, and to make sure the solution is effective yet gentle on your precious pieces.

    Please also be reminded that your jewellery needs to be waterproof before cleaning it with the GemPen.

  • Which materials can I use the GemPen on?

    The AIS Collective GemPen is safe and effective for cleaning all water-resistant jewellery, including silver, stainless steel, yellow, rose, and white gold, platinum, bronze, ceramic as well as crystal and gemstones.

  • Which parts of the jewellery can I use the GemPen on?

    As long as your jewellery is water resistant, you can use our Swiss Made GemPen to clean all parts.For further information on how to use the GemPen, please visit our How to use

  • What is the GemPen jewellery cleaning solution made of?

    Our Swiss Made jewellery cleaning solution is based on a well-balanced mix of surfactants in low concentrations. The composition of our specially developed solution has been tested over extensive periods for chemical stability, safety, and efficiency and is hence protected.

  • How often should I clean my jewellery with the GemPen?

    You can safely use the GemPen for daily jewellery cleaning or however often your jewellery deserves a clean, as long as you follow our instructions for use.

  • Do I have to change the brush head on the GemPen?

    You don't have to change the brush head. If you regularly rinse it under running water after cleaning, the mechanism of the GemPen’s is self-cleaning.

  • How do I use the GemPen to clean my jewellery?

    The Swiss Made GemPen is designed to be simple in use but thorough in cleaning. Here are the five simple steps on our How to Use page.

  • How to purchase the GemPen?

    You can purchase our jewellery cleaning products in most Christ stores in Switzerland. Find the locations here on our Local Retailer page. It will soon be available for online purchase on this website.


    For business inquiries please contact us via hello@aiscollective.com.

Did we miss something?

Please feel free to contact us at hello@aiscollective.com with any further questions, comments and/or suggestions. Thanks! 

AIS Collective GmbH DOES NOT TAKE ANY RESPONSIBILITY AND CAN NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR JEWELLERY OR PROPERTY WHILE OR AFTER USING THE AIS Collective GEMPEN. INDIVIDUAL RESULTS MAY VARY. USE AT YOUR OWN RISK.